Refund policy

Last updated: 28 October 2026

At Serevuna, we want you to have a positive experience with our digital products. Please read this policy before making a purchase.

1. Digital Products

Serevuna sells digital products, including guided audio experiences, digital workbooks, and self-development programs. All purchases are delivered digitally. We do not ship physical products, so physical returns are not applicable.

2. Refund Eligibility

Because our products are delivered digitally and may be accessed immediately after purchase, all sales are generally final once digital access or downloading has begun.

However, we want to make sure you receive what you paid for. Please contact us if:

  • You cannot access your purchase: Your download link does not work, your files are missing, or you cannot access the content you purchased.

  • Your product is defective: Files are corrupted, incomplete, or the audio does not function as described.

  • Your purchase differs materially from its description: The product you received is materially different from what was advertised.

  • You were charged more than once: You made a duplicate payment for the same purchase.

We will work with you to resolve the issue, which may include restoring access, supplying replacement files, or providing another appropriate remedy. If the issue cannot be resolved within a reasonable time, a refund may be provided where appropriate or required by applicable law.

3. Change-of-Mind Requests

We generally do not offer refunds simply because you change your mind, decide not to use a product, or find that a product is not what you expected when its contents and features were accurately described before purchase.

Please review each product description carefully before completing your order.

This section does not exclude any cancellation, withdrawal, refund, or other rights that apply under mandatory consumer protection laws.

4. How to Request Assistance or a Refund

If you experience an issue with your purchase, please contact us through the Contact page on our website at serevuna.com.

To help us assist you promptly, please include:

  • Your name and order number.

  • The email address used for your purchase.

  • A brief description of the issue.

  • Any relevant screenshots or error messages, if applicable.

Where possible, please contact us within 14 days of purchase so that we can investigate and resolve the issue promptly. This request period does not limit any longer period or other rights available to you under applicable law.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Refunds will be processed within the timeframe required by applicable law. Your bank or payment provider may require additional time for the funds to appear in your account.

We will notify you if any further information is needed to process your request.

6. Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot lawfully be excluded or restricted.

Depending on your location and circumstances, you may have additional rights relating to digital content, including rights concerning defective, inaccessible, or misdescribed products and applicable cancellation or withdrawal periods.

Where required by law, we will honour those rights regardless of the general policy described above.

7. Contact Us

For questions about this policy, a purchase, or a digital delivery issue, please contact us through the Contact page at serevuna.com.

We are committed to treating our customers fairly and resolving genuine purchase issues promptly.